Berkshire Bank appoints Nina Charnley to its board of directors

Berkshire Bank has named former TIAA and Bank of America executive Nina Charnley to its board of directors.

Charnley was elected an independent director to the boards of the bank and its parent company, Berkshire Hills Bancorp, effective December 16, the bank said in a statement.

“We are delighted to welcome Nina to our board of directors,” President David Brunelle said in the statement. “Nina brings considerable experience with her background in digital transformation, customer experience, financial and risk management, which will provide valuable insights to our Compensation, Compliance and Regulatory and Corporate Responsibility Committees and of culture. “

Charnley was Senior Managing Director and Head of Enterprise Customer Experience at TIAA, a Fortune 100 financial services company with more than $ 1,000 billion in assets under management and five million customers. In this capacity, she was a member of the management group and the digital transformation team. Charnley has also chaired the company’s customer experience board.

While at TIAA, Charnley led the strategy, development and execution of a portfolio of technology projects to launch the company’s mobile app and digital bank, according to the release. Prior to joining TIAA, Charnley had spent most of his career as an executive at Bank of America and its predecessors, managing a portfolio of national and regional businesses, including a de novo sustainable energy lending program. She also created the strategy, infrastructure, model and accountability matrix for Bank of America’s diversity and inclusion program, the statement said.

Charnley is currently on the advisory boards of the Women’s Business League and Budget Buddies.

“Nina’s three decades of work for Fortune 100 financial services companies will advance governance and board oversight of our BEST plan to improve financial performance and customer experience,” said Berkshire CEO Bank, Nitin Mhatre, in the press release. “I look forward to working with Nina to support our vision to be the leading socially responsible community bank in New England and beyond. “


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